Need help?
Frequently Asked Questions
Product Information
Our Purelux bedsheets are crafted from 100% long-staple cotton with a luxurious sateen weave, providing a soft, breathable, and durable fabric that ensures a comfortable night’s sleep.
Yes, our sheets are handcrafted using sustainable practices in Jaipur, India. We use natural, plant-based dyes derived from fruits, vegetables, and plants, ensuring an environmentally friendly product that is gentle on your skin.
Our sheet sets are available in a range of sizes, including Twin, Full, Queen, and King. Each set includes one fitted sheet, one flat sheet, and two pillowcases. Check our Size Guide for detailed dimensions to find the perfect fit for your bed.
Our Purelux sheets come in two thread count options: 300 TC for a cool and breathable feel and 400 TC for a slightly heavier, luxurious feel with enhanced softness and durability.
Care & Maintenance
To keep your Purelux sheets in perfect condition:
- Machine wash in cold water.
- Do not use bleach.
- Tumble dry low.
- Iron on medium heat if needed.
Following these care instructions will ensure your sheets remain soft and vibrant over time.
Shipping & Delivery
Orders are processed within 1 business day and shipped within 2-5 business days. You will receive an email with tracking information once your order has been shipped. Please note that delivery times may vary based on your location.
We currently offer free shipping on orders above $70 within the USA. Standard shipping rates apply for orders below this amount, which will be calculated at checkout.
Yes, once your order is shipped, you will receive a confirmation email with a tracking number that allows you to monitor your package's progress until it reaches you.
Returns & Exchanges
We offer a hassle-free return and exchange policy. If you’re not completely satisfied with your purchase, you can return or exchange the item within 45 days of delivery. The items must be unused, unwashed, and in their original packaging. A return shipping fee of $10 will be deducted from your refund amount. Visit our Return and Exchange Policy page for more details.
We are committed to providing high-quality products. If you receive a damaged or defective item, please contact us immediately at team@kottonbee.com with a photo of the item and a brief description. We will arrange for a replacement or refund at no additional cost to you.
Orders can be canceled or modified within 12 hours of purchase. Please contact our customer service team at team@kottonbee.com as soon as possible. After this period, orders will be processed and shipped.
Additional Services
Yes, we offer eco-friendly gift wrapping options for an additional fee. Our packaging is made from sustainable canvas cotton materials, aligning with our commitment to the environment.
Yes, we stand by the quality of our products. If you experience any issues with the craftsmanship of your sheets, please contact us within 12 months of purchase, and we will work to resolve the issue.